1. You will be sent information, registration form and terms and conditions by email/post. We will go over essential information with you on the phone as well. Its important that you read the agency terms and information before you proceed.
2. In order to proceed you will need to complete the registration form and email/post or fax it back to us. You also need to pay us the £50+VAT registration fee. As soon as we have received the fee we will start our search for suitable Aupairs for you. We take this payment to cover any expenses incurred by us in our search for you and also to ensure you are as committed to us as we are to you. Its a one off payment and will guarantee you being dealt with in a super efficient manner.
3. Within a few days (usually within 24 hours) you will be sent, by email, suitable files. Depending on availability and your requirements, you will be sent up to 5 files. Sometimes a bit less and sometimes more.
4. After reading through the files, and providing you have been offered more than one, you will be asked to indicate your first and second choice. You may wish to discuss this with us and ask any advice before making your choice. We ask you to contact the au pair/s within 48 hours or we may release her/his file to another family looking.
5. Your family details supplied in the Registration Form will then be emailed to the Au Pair's Agency and you will be `introduced` to your prospective au pair. We prefer it if you have also send us a letter for the aupair and some family photos. The more info on you we are able to give the aupair/aupairs the better.
6. A phone call will be arranged to take place between you and the Au Pair of your choice (probably the same day or the following day) and you will be given clear instructions and when to call. Read more about the interview here
7. After the phone call and providing all is ok, the placement will be finalised. At this stage you'll be issued an invoice and as soon as we have received the payment from you, the Aupair will be taken off the market and he or she can book her flight. You will probably want to keep in contact (either by email, text or phone) with your new Au Pair to get to know him/her better until the time of arrival.
8. You will sometimes be asked to complete some simple paperwork for visa purposes for Romanian aupairs (with help if required!)
9. Au-pairs normally pay their own return fare to you but in some cases the family will pay the return flight if the au-pair stays the full agreed time or deduct the fare over x amount of weeks. Whilst in most cases arrangements will be made directly with the family, the Agency will be happy to liaise to ensure no confusion.
10. You will meet your Au Pair at your nearest airport or local coach station! If you are unable to pick her/him up you must book a taxi for the au-pair and inform the agency and the au-pair of these arrangements
11. You will receive the confirmation papers from us and the au-pair will get a welcome pack with network info, other aupairs details, an aupair hand book etc. We will stay in touch with you and the aupair and make sure you are getting on well.
If you would like to receive a "qualified aupair" please read about our exeptional courses here
Letter of invitation
Once we have found you a potential candidate, you need to provide them with a letter of invitation. You will also of course speak on the phone but we recommend you write a letter so the candidates can take their time to get a better idea of who you are. Describe your house, the au-pairs accommodation, your hobbies and the area you live in. Make sure you outline duties, hours of work and salary. Everything should be as clear as possible in order to avoid disputes later on. If you want us to send you an example letter of invitation we can do that. We can also send you an example aupair schedule.
We appreciate if you can send us this letter along with the registration form and a photograph/s.